Number operations
Number inventory
Workspace approval
Cost snapshot
SMS Verified
Work Queue filters
Applied view and draft filters
Workspace Current workspace
Queue Operations
Rows 36 current
Sort Priority first
Current timeline view
My view · no field filters applied.
Filter fields
Draft filters
Result preview
Showing 36 priority items, sorted by priority.
Workspace: Current workspace. Queue: Operations. Sort: Priority first. Rows: 36.
Default queue
Pending preview appears here before Apply filters.
Details
Sort remains Priority first. Apply commits this draft to My view only. Discard changes keeps the applied timeline unchanged.
Saved views
Workspace approval required
You can apply a private temporary filter now. Request admin access before saving a shared timeline view.
No changes pending
Advanced search
Find mail in the current mailbox scope
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Workspace section Mail Filters
Workspace command center
Search workspace actions
Current workspace · Enterprise workspace · Secure actions
Scope: Current workspace
Enterprise workspace · Administrative actions are protected
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Email, SMS, calls, voicemail, notes, AI, and product context.
HV
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Access
Email Disabled
This user does not currently have inbox access. An account admin can enable email in Settings.
Conversations ready
Mailbox health appears here when sync completes.
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Provisioned numbers
Number readiness appears here.
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0 events
0 needs review
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Urgent · Owner required · Newest
Group
Channel
Saved view
Active queue
Case workflow
Latest unresolved activity
Select a row to update owner, queue, priority, and next action.
Loading activity
Recent workspace events are loading.
Syncing
Latest activity
No active conversations yet.
Start by connecting a number, inviting teammates, or sending your first message.
Select a row to inspect context and act from the workflow panel.
Calendar
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Eastern Time
SunMonTueWedThuFriSat
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Day
Selected day
Events scheduled for this date.
No events for this date.
Setup
Setup Checklist
Checklist, status, and handoff details.
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Reports
Operations reporting
Usage, billing, audit, and recent operational activity.
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Settings
Manage your account, communication channels, and billing.
My Permissions What this user can open
Billing Plan, usage, payments, and invoices
Wallet Balance
$0.00Current Plan
No planProduct Access
-Current Period
-Email Allowance
-SMS Allowance
-Voice Allowance
-Shared workspace allowance
Usage this billing cycle
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Payments
Not started
Secure payment methods are collected and stored by HexaPay. HexaVox never stores card details.
Billing Customer
-Product Subscription
-Payment Setup
-Product
HEXAVOXUsage delivery
Last Usage Push
Not runOutbox Backlog
0Usage loading...
Billing Actions
Disputes
Page 1
No disputes loaded.
Lifecycle Events
Page 1
No billing events loaded.
Usage Dead Letter
Page 1
No dead-lettered usage events.
Available Plans
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Add-On Store
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Billing History Invoices, payments, credits, and add-ons
Invoices
No invoices have been issued yet.
Payments & Receipts
No payments have been processed yet.
Payment Methods
No saved payment method.
Active Add-Ons
No add-on activity yet.
Recent Ledger
No wallet activity yet.
Cost Analysis Shared margin view
Sharing Level
Not sharedRevenue Charged
$0.00Actual Cost
$0.00Estimated Margin
$0.00Margin %
-HQ has not enabled merchant cost sharing for this account yet.
| Bucket | Type | Amount | Detail |
|---|---|---|---|
| Shared cost analysis will appear here when HQ enables it. | |||
Account billing analysis uses the same HexaVox account admin session and returns only this account's own shared cost data.
API Keys Connect trusted applications to this account
Base URL
-Auth Headers
X-API-KEY + X-API-SECRETLet admins and managers of this account connect AI assistants (Codex, ChatGPT) to HexaVox. Turning this off refuses every connected assistant immediately; the people who connected them can review them under Account security > Connected apps.
No credentials created in this session. For security, existing secrets cannot be viewed again. Create credentials only when connecting a new trusted application.
Active API Keys
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Voice & Routing Forwarding, Voice Desk calling, queues, and call routing
Cost-safe order: Voice Desk, HexaVox mobile/SIP app, then capped mobile network fallback only for approved countries.
SIP App Access Zoiper, Linphone, or desk phone
Voicemail Greeting, transcription, AI summary, assignment, priority, and delivery recipients
Inbox-integrated voicemail
Voicemail appears beside calls and tasks
Operators can review transcript, summary, category, callback, owner, and priority without opening voice settings.
Customer needs billing callback before the next payment retry.
"Hi, this is John. Please call me back about my membership payment."
Due in 18 minutes · assigned to Billing queue.
HexaVox sends a Telnyx WhatsApp template with 3 body variables in order: caller, route, summary.
IVR Audit Notifications Explicit email and SMS allowlists for audit alerts
Only active allowlisted recipients receive IVR audit notifications. HexaVox never expands these alerts to all admins, all users, billing contacts, or account owners.
IVR audit notification policy is loading.
Channel controls will appear here.
Notification types will appear here.
Test sends respect the same allowlist and HQ policies used for live alerts.
Email Recipients
Only configured email recipients receive IVR audit messages.
No email recipients configured yet.
SMS Recipients
Only configured SMS recipients receive IVR audit alerts. SMS traffic can create billable delivery cost.
No SMS recipients configured yet.
Recent Notification Audit
No IVR audit notification activity recorded yet.
Mail settings and administration Signatures, company logo, domains, mailboxes, aliases, and access
Assign mailbox access by teammate, including shared inboxes and send permissions.
Aliases Create shared inbox routes like sales@yourdomain.com
Mailbox-ready users will appear here.
No aliases configured yet.
Phone Number Settings Request policy, routing defaults, and approval guardrails; active inventory lives in Phone Numbers
Number request policy
Use the top-level Phone Numbers module for live inventory, testing, and assignments. Settings only controls approval defaults.
Package and number capacity are loading…
Search to load available phone numbers.
Managed number defaults
Routing and billing defaults support the canonical Phone Numbers workspace without duplicating live inventory operations.
No phone numbers assigned yet.
Call Team Assign users to voice and keep answer paths current
Recommended for international teams: Voice Desk or SIP app first, then mobile network fallback only with a cap and allowed country.
No team routing members loaded yet.
Ring Groups Decide which users answer together and how long calls ring
No ring groups configured. Direct SIP, browser, or forwarding routes can still be active.
IVR Builder Draft, validate, preview, and publish the phone menu callers hear
Draft
Shape the menu and route rules.
Validate
Catch missing routes and bad inputs.
Preview
See the live caller journey before publish.
Publish
Send the new version live for new calls.
After-Hours Routing What callers hear and where they go when you are closed
Fallback Routing What happens after invalid inputs or timeouts
Menu Options
Add each keypad option and choose where it routes.
Validation
Validate this draft to see required publish checks.
Preview
Preview the caller journey before you publish.
Saved Menus
No IVR menus configured yet.
Published Versions
Publish a menu to build version history.
Recent IVR Checks
No IVR checks have run yet.
People
Manage people, roles, and access in one place.
Invite a person
Verification is required before self-service recovery works.
No team members loaded yet.
